DSL, T1, VOIP News Blog

So, you’re in the market for a new telephone system or looking to migrate to a larger system? The choices are abundant, but how do you make a decision that is right for you, your business and your budget

Consider the following:

A. The features you like,
B. The features you need,
C. The features you don’t like,
D. Your customer/client expectations,
E. Your Business Communication plan for the future.

The need to communicate effectively and efficiently:

Every business has to communicate with its customers. A small business may only need a line or two from the local Bell Company, whereas, a large business may need a robust system that offers an Auto Attendant/Receptionist, IVR (Interactive Voice Response), a Voice Mail, CDR (Call Detail Records), or even, Call Center Technology.

To find the system that meets your needs will require that you do a bit of research and ask yourself some questions related to your current and future business model.

By answering a few questions your organization will be stirred to a Telecommunications system that meets current needs and encompasses future growth.

How many numbers* do you need? ______
How many Fax Machines will you have? ______
How many modem lines will you need? ______
How many Analog sets will you need? ______
How many Digital sets will you need? ______
Are you planning on having an Operator Console/Position? ______
Do you want Caller ID capabilities?______

* – Numbers could be a 1 to 1 relationship (Analog lines) or a DID (Direct Inward Dial) range with the use of a T1. See T1 information below.

Trunks

Trunks allow your business to communicate to the PSTN (Public Switched Telephone Network). The two common Voice Grade Trunks are: Central Office Trunks (Analog telephone numbers) and T1′s (Digital Circuits). Many systems are moving into VoIP (Voice over Internet Protocol) while maintaing their Legacy System features.

Do you need a T1?

A T1 contains 23 B-Channels and 1 D-Channel. The B-Channels are the dedicated Voice Connections and can be broken up into Incoming and Outgoing trunks/routes, and the D-Channel carries call control and signaling information.

Consider the following criteria:

How many calls are made in a typical business day? _______
What is the average length of the calls being made? _______
Have you every received a busy when attempting to access an outside line? ______
Is receiving a busy acceptable? ______
Is your business expecting considerable growth in the near future? ______
Does your business perform outside transfers and conferences? ______
Are you planning on buying a Toll Free number? _____

Note: A T1 may make sense for your organization – as it allows for DID (Direct Inward Dial) and outgoing routes to be associated to the number of concurrent calls. Thus idle talk paths are offered to system users when they are not in use – maximizing your system resources.

Analog lines perform the same action in a hunt group. A lot of small businesses over expand the hunt groups to prevent busy signals during the busiest time of day – the line is unused most of the day. T1 cost varies – As of 4/24/05, I’ve found a number of T1 Business lines for $359.00 and up.

Example:

If your organization has 20 associates, you would most likely want each associate to have a private number (a DID). Thus, 20 analog lines @ $35.00 to $40.00 per month = $800.00.

In this case a T1 would make sense as it allows the system programmer to route DID calls in and create a separate route for calls out, ensuring maximum efficiency.

On the other hand, if your organization as 8 or fewer employees then it maybe cost effective to keep your analog service dependent upon the features needed.

What features and applications do you want? Hold and Transfer, Conference, Music On Hold, Multi-Line Phones, Associate/Employee controlled call foward, Auto Attendant/receptionist, Voice Mail, CDR (Call Detail Records), Time of Day Announcements, ACD (Automatic Call Distribution), Advanced Call Center Applications,

Hold and Conference – Can be performed by Non-KSU (Centrex), KSU, and PBX Systems.

Music on Hold – Requires a KSU or PBX.

Multi-line phones – on a Non-KSU you are limited to 2 lines. KSU’s and PBX Systems allow for multiple lines. If you would like to view every line – you’ll need to insure that the system and phones allow for Busy Lamp fields or that the phones have enough programmable keys.

Associate/Employee Controlled Call Forwards – Can be performed with Centrex Services, KSU and PBX Systems. This is an important feature as it allows the associate/employee to determine where calls will go when not answered or when he/she is busy.

Auto Attendant/Receptionist – Is usually an additional module or software enhancement to a system. This enhancement when grouped with other systems/applications (Digit collection, Voice Mail, etc.) offers a powerful solution to handling incoming callers. Some KSU’s have this feature, most PBX Systems have this feature.

Voice Mail – Voice Mail allows each associate to create personal greetings, passcodes and manage messages. Ideal for creating and maintaining CRM (Customer Response Management). Can be performed by Centrex lines, KSU and PBX Systems

Call Detail Recording – Your organization may like to collect Call Details (the number dialed, the cost of the call, Date/Time, etc.). You may want to bill back to a client, associate, or department for calls made. Some KSU’s have this feature, most PBX systems have this feature.

Time of Day Announcements – Requires a KSU or PBX.

ACD (Automatic Call Distribution) – Some KSU’s support this feature, most PBX systems support this feature.

Finding your system

When you’ve developed your Business Communication plan – take a look at some of the KSU/PBX systems on the internet or this site and find the one that matches your plan the best.

Now that you have an idea of what features you need and the feature that you like – attempt to match them to the systems in PbxInfo’s · System Comparison. The only side-by-side system comparison on the internet.

Finally, be prepared to ask the following questions when you’ve decided on a system.

• Ask the vendor, “Are you an authorized dealer?”

• Ask if it’s possible to visit the last site the vendor performed an install at. Look for well documented systems, cable labeling, housekeeping and neatness.

• Visit the vendors place of business. Many times a vendor will have a mock-up of the system that you are interested in.

• Ask about service support and maintenance contracts – including how much it costs and whether it is offered over the phone.

• Ask about the possibility of buying a refurbished or used system.

Other areas of interest:

Looking for used equipment – Vist PbxInfo’s Market Place.

Looking for a vendor – Visit PbxInfo’s RFQ Area.

Related article, Saving Money on Your Long Distance.

Related article, ·Auditing Your Telephone Bill.

Related article, ·Bundled Services.

Related Website: CS2 Communications

Related Website: Pbx Info

Charles Carter is an administrator for the Nortel Portal and Vice President of http://www.pbxinfo.com. He has 20 years experience in the telecom field, is a software owner/programmer, author of the fictional book “Chaos Theorem” and is currently the President of CS2 Communications http://www.cs2communications.com – A Mississippi Telecom LLC specializing in Nortel Meridian and end-to-end LAN solutions.

Article Source: http://www.ArticlesBase.com

Your ready to do business, you head over to the computer and your internet connection is as slow as a snail. It’s true, DSL is much faster then a dial-up internet connection, but is it all it’s cracked up to be?

Many companies rely heavily on their high-speed internet to conduct their business with e-mail, video conference, and now for voice-over-internet telephony applications. What do you do? Get a business Dsl line fast! There are many Dsl companies offering service in your area, and these days there fighting to do business with your company. Be careful not to choose price over reliabilty.

Reliability becomes critical when customers or employees depend on your connection for immediate responses. If your customers use your connection to access your databases or your server or the internet then reliability of your connection is critical. A critical connection can be viewed much like a life line, without which your business would be negatively impacted. Your monthly savings of having a sub-par connection will not make up for the loss in productivity of your employees or loss of customers when your DSL connection gets bogged down or cut off.

The fastest way to get an unbiased quote and compare DSL quotes fast is by going to the internet and shopping around for DSL providers.

Many DSL service providers are now offering low start up fees for 6-12 months. You can choose from multiple providers like earthlink, verizon and msn. Dsl is now available in many areas and being added to many more. DSL service usually runs between $19 and $79 per month, depending on the plan (residential vs. commercial, 512K vs. 3M, etc.)

Do some research, find the best possible price and get business Dsl to make your job easier. You dont want to a slow internet connection to slow you down!

About the Author: Gio Mangano is the owner of

www.BandwidthT1.com

which provides unbiased quotes for t1 & business dsl

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The first non-AOL internet provider I ever had was Earthlink. Their stock rose with the rest of the brand new ISPs of the late 1900′s. The sky was truly the limit.

However, as the internet buble burst in 2000, many companies who provided internet access with equipment purchased with investor dollars were left holding the back with huge networks and no one to fill them. Earthlink DSL was different – they saw the need to diversify into high-speed internet access and other cusotmer-friendly value-adds, like Spam Blocker and Adult Controls.

Fast-forward to 2004, where we see Earthlink becomming the leader in DSL – and – Satellite internet access. The demand for high-speed access has never been greater – and by virtue of their carefull planning and listening the collective voice of their customers, Earthlink has vaulted itself into the lead in the race for number one residential high-speed access provider.

In particular, EarthLink made significant inroads in the broadband arena by signing an expanded Digital Subscriber Line (DSL) agreement with Verizon, launching DSL service in Qwest’s territories, and teaming up with Progress Energy to conduct a limited Broadband over Power Line (BPL) trial in North Carolina. EarthLink was also encouraged by the March 31, 2004 decision by the United States Court of Appeals for the Ninth Circuit not to revisit its earlier ruling that cable modem service contains a telecommunications service. If upheld, this decision will help open cable broadband networks to competition, thus enabling EarthLink to offer high speed service over additional cable networks.

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Most of us are familiar with a normal business or residential line from the phone company. A normal phone line like this is delivered on a pair of copper wires

—->More

The T1 line rates is a digital transmission service that can be used for carrying voice and/or data. A T1 connection is sometimes referred to as a “dedicated service” as the service is delivered to and from the customer premise from the CO (Central Office) without combining it with other traffic. A T1 connections is established by providing a “loop” or wire from the users premesis to the CO where the service provider has equipment. Part of the cost of a T1 is the “loop charge” or the monthly rental fee for the wire that is rented from the local phone company. Once the connection reaches the CO it can access the carriers network and reach any destination.
T-1 provides high speed, point-to-point digital transmission line (up to 1.544 Mbps). This can be used as a single high-speed data channel or it can be split into 24 channels and allocated to either voice or data applications. It is widely deployed and readily available in most regions and although the service is not deminished by distance from the CO, the price is sensitive to distance. This is due to the rental of the loop from the LEC (Local Exchante Carrier). T1 is currently the most common way that large companies connect their LAN to the rest of the world.

Are you ready for T1 service? You may be ready if you have critcal services that need a reliable connection to the internet. If you run ASP services, host e-mail servers or web servers, have over 20 people accessing the internet or use video on demand you should consider T1 access. While more expensive that DSL, T1 access is made to support the above applications. Also remember that when you begin shopping for T1 service you should partner with someone who will act as your agent and represent your best interests. Consider using a broker or agent to help you with your search and cut through some of the industry lingo to help you get exactly what you need.

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